WARRANTY PROCEDURE (BICYCLE)

* STEP ONE
* Evaluate the validity of the claim.
o Was the product purchased in the last 12 months?
o Does the damage appear to be attributable to defective materials or workmanship?
o Does the damage appear to be due to impact, abuse or negligence?

* STEP TWO
* Call for a Return Goods Authorization (RGA) Number.
o Call 1-877-690-7411.
o Tell us WHAT you are sending back - describe the product.
o Tell us WHY you are sending it back - describe the problem.
o Record the RGA# and details for future reference.

* STEP THREE
* Pack and ship the product immediately!
o Remove spring and mounting hardware.
o Include the original proof of purchase (receipt).
o Include a brief description of the problem and the RGA#.
o If possible, mark the defect with a piece of masking tape.
o Print the RGA# clearly on the outside of the box.

+ Ship the claim to:
Product Service
Attention: Warranty RGA# ______________
6900 Marlin Circle
La Palma, CA 90623

o If you live outside the US:
+ Please contact us at 001 877-690-7411 or email us at warranty@progressivesuspension.com or contact one of the Service Centers or Warranty Centers listed below. They or we will advise you how to ship and can answer your questions.
+ Authorized Warranty Center:
+
BSC Italy
Phone: 0039-0473-563107
Fax: 0039-0473-559630
Email: info@pepi.it
Address: Via Monte Leone 4
Cermes (BZ)
Italy 39010
+
Neezy Australia
Phone: 61 418 771 583
Fax: 61 7 3371 3294
Email: scaust@gil.com.au
Address: PO Box 120
Wilston, QLD
Australia 4051
+
PC Sportech Hong Kong
Phone: 852 2960 1245
Fax: 852 2960 1065
Email: mikeho@hotmail.com
Address: PO Box 1172
Shatin Central Post Office
Shatin, N.T.
Hong Kong SAR
+ Authorized Service Centers:
+

GarageWorks USA
Phone: 949-861-2240
Fax:
Email: delacruz666@yahoo.com
Address: 204 Technology Way
Suite E
Irvine, CA 92618
+
Hippie-Tech Suspension USA
Phone: 208-724-8949
Fax: 208-344-4354
Email: Hippiesuspension@aol.com
Address: 207 E 37th St, Suite 6
Garden City, ID 83714
+
QBP USA
Phone: 952-941-9391
Fax: 952-656-5294
Email: svitvits@qbp.com
Address: 6400 W. 105th St
Bloomington, MN 55438
+
222 Cycles Denmark
Phone: 45 8752 2221
Fax: 45 8636 5090
Email: wichmann@222cycles.dk
Address: Skolebakken 7
Vrinners
Knebel
Denmark DK-8420
+
Bike Comp Spain
Phone: 34 91561 8646
Fax: 34 91562 6349
Email: informacion@bikecomp.com
Address: Ctra de Irun Km. 24200
S.S. Reyes
Madrid
Spain 28709
+
Bikeright Netherlands
Phone: 31 412 45 75 90
Fax: 31 412 47 43 56
Email: martijn@bikeright.nl
Address: PO Box 21
5384 ZG Heesch
Nieuwe Erven 24B
Netherland
+
BSC Italy
Phone: 0039-0473-563107
Fax: 0039-0473-559630
Email: info@pepi.it
Address: Via Monte Leone 4
Cermes (BZ)
Italy 39010
+
Crank Crazy Poland
Phone: +48 18 2011281
Fax: +48 18 2001176
Email: piotr@santacruz-pl.com
Address: ul.Pardalowka 13D
Zakopane
Poland 34-500
+
Diatech Japan
Phone: 81 75 971 0707
Fax: 81 72 842 6721
Email: ua@diatechproducts.com
Address: 1-5 Kitanokuchi
Yawata, Kyoto
Japan 614-8158
+
Neezy Australia
Phone: 61 418 771 583
Fax: 61 7 3371 3294
Email: scaust@gil.com.au
Address: PO Box 120
Wilston, QLD
Australia 4051
+
PC Sportech Hong Kong
Phone: 852 2960 1245
Fax: 852 2960 1065
Email: mikeho@hotmail.com
Address: PO Box 1172
Shatin Central Post Office
Shatin, N.T.
Hong Kong SAR
+
Pedalim Israel
Phone: 972 2671 8282
Fax: 972 2672 4521
Email: sales@pedalim.com
Address: 16 Yad Harutzim St
Jerusalem
Israel 93420
+
Rojo Sports Peru
Phone: 511 447 0838
Fax: 511 447 0838
Email: rojosports@terra.com.pe
Address: 7311 NW 12 St #7
Miami, FL 33126
+
Samba France
Phone: 32 0 87 63 19 80
Fax: 32 0 87 63 19 78
Email: info@sabma.com
Address: Rue neuve 12
4720 La Calamine
Belgique
France
+
Suspension Center Switzerland
Phone: +41 31 809 30 20
Fax: +41 31 809 30 22
Email: info@suspensioncenter.ch
Address: Gurnigelstr. 11
Riggisberg
Switzerland 3132
+
Tarmin Oy Finland
Phone: 358 40 567 9009
Fax: 358 9 877 8702
Email: tarmo@tarmin-mtb.com
Address: Josafatinkatu 2C5
Helsinki
Finland 00510
+
TF Tuned United Kingdom
Phone: 011 44 1373834455
Fax: 011 44 1373834498
Email: service@tftunedshox.com
Address: Highchurch Farm
Hemington, Radstock
United Kingdom BA3 5XT
+
Toxoholic's Germany
Phone: 49 6331 258 160
Fax: 49 6331 258 162
Email: toxoholics@t-online.de
Address: Haupstrasse 200-1
Rodalben
Germany D-66976
+
Trident Sports Canada
Phone: 604 929 9626
Fax: 604 929 4955
Email: Declan@tridentsports.com
Address: 1576 Bay Street
North Vancouver, BC
Canada V7J 3M8
+
Vieira Graca Portugal
Phone: 351 241 371 902
Fax: 351 241 371 902
Email: Vieira.graca@iol.pt
Address: Rua Do Comencio No. 37
Alferrarede
Portugal 220-032
+
Wide Open New Zealand
Phone: 64 4 479 4563
Fax: 64 4 479 4573
Email: matt@wideopen.co.nz
Address: 32 Waikowhai Street
Ngaio, Wellington
New Zealand

* Customers are responsible for shipping charges to Progressive Suspension. Overnight and 2-Day shipments to Progressive Suspension will be returned in the same manner at our expense. Your claim will be handled in one of the following ways:

o If the product is within the valid warranty period of one year and judged by Progressive Suspension to be defective, we will repair or replace the product. The warranty remains valid on repaired and replaced items for the balance of one year from the original purchase date.
o If the problem is determined to be not covered under warranty but can be repaired, we will call with a quote, and to get authorization to proceed with the repair.
o If the problem is not covered under warranty nor repairable, the product will be returned as is.

* Street addresses are required. We cannot return ship to a PO Box.